Privacy Policy

use the information we collect for the following purposes:

Booking and Processing Travel Services: To process your tour bookings, reservations, and travel-related inquiries, including providing travel itineraries, confirming reservations, and managing cancellations.
Customer Support: To respond to your inquiries, provide customer support, and resolve any issues you may encounter with our services.
Communication: To send you important updates related to your travel bookings, such as changes to itineraries, travel tips, or service notifications. We may also send marketing communications if you have opted in to receive them.
Improving Services: To enhance our website, services, and customer experience by analyzing your usage patterns, preferences, and feedback.
Compliance and Legal Obligations: To comply with legal obligations, resolve disputes, enforce our agreements, and protect our legal rights.

3. How We Share Your Information

We may share your personal information in the following circumstances:

With Service Providers: We may share your information with third-party service providers (such as airlines, hotels, transportation providers, or tour guides) to fulfill your travel arrangements.
With Business Partners: We may share your information with trusted business partners for purposes such as marketing, promotions, or joint offers. You will have the option to opt-out of such communications.
For Legal Compliance: We may disclose your information if required by law, such as complying with legal requests from authorities, or in response to subpoenas or court orders.
In the Event of a Business Transfer: If Prime Tours & Travel LLC is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and how it impacts your information.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to collect data about your browsing behavior, preferences, and interactions with our website. You can adjust your browser settings to refuse cookies, but this may limit certain features on our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update: You can request access to the personal information we have on file and request corrections if necessary.
Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the email or contacting us directly.
Delete Your Information: In some cases, you may request that we delete your personal information, subject to legal and contractual obligations.

7. International Transfers

If you are located outside of the United States, please be aware that your personal information may be transferred to and processed in the United States, where our servers are located. By using our services, you consent to this transfer and processing of your data in accordance with this Privacy Policy.

8. Third-Party Websites

Our website may contain links to third-party websites, such as those of service providers or partners. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any websites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Refund Policy

a. Customer-Initiated Cancellations

Most operators use a tiered schedule based on how far in advance the traveler cancels:

Common Structure

Notice Before Tour Typical Refund

60+ days Full or high refund (often minus admin fees, based on supplier policy)

30–59 days Partial refund (50–75%, based on supplier policy)

15–29 days Low refund (often 25–50%, based on supplier policy)

0–14 days Usually, non-refundable

Non-refundable deposits (often 10–30% of the package price) are standard.

b. Operator-Initiated Cancellations

When the tour operator cancels due to low enrollment, safety issues, or other operational problems:

Customer Is Usually Offered

• A full refund, or

• A credit / chance to rebook another date

Some policies exclude cancellations caused by:

• Natural disasters

• Political unrest

• Force majeure events

In those cases, credits rather than cash refunds may be offered.

c. Force Majeure Events

Typical force-majeure clauses include:

• Weather events

• Natural disasters

• Pandemics

• Government actions

• Strikes

Refund outcomes vary:

• Full refund if no services were delivered

• Partial refund if some prepaid services cannot be recovered

• Credit or rebooking is very common

d. Non-Refundable Components

Some portions of a tour cost cannot be refunded because the operator cannot recover them. These often include:

• Hotel prepayments

• Train or flight tickets

• Permits (e.g., national parks, trekking)

• Event tickets

• Third-party service fees

Operators usually disclose these clearly during booking.

e. No-Shows

Most policies state:

• No refund for a no-show

• Missed activities are not reimbursed

f. Travel Insurance

Tour operators often recommend or require insurance covering:

• Trip cancellation

• Medical issues

• Delays

• Lost baggage

• Emergency evacuation

This helps when customers want refunds for personal issues (illness, passport problems, etc.), which operators typically do not refund.

h. Custom / Private Tours

Refunds are usually stricter because arrangements are tailor-made.

Common practice:

• Larger non-refundable deposit (20–50%)

• Limited refunds once planning begins

• Vendor penalties passed to the customer

i. Administrative Fees

Even when eligible for a refund, customers may pay:

• Cancellation fees

• Transaction/processing fees

• Amendment fees for date changes

These are usually stated in the terms and conditions.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Prime Tours & Travel LLC
Email: info@primetravelks.com
Phone: +383 43 80 70 60
Address: Sq Edit Durham No 21, 10000, Prishtina, Republic of Kosova

By using our services, you consent to this Privacy Policy and agree to the collection, use, and sharing of your information as described.

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